Return Policy

1. Products Covered

This Return & Refund Policy applies to products purchased through the Noble Lights website, including:

Individual products may have specific return, replacement, warranty, or non-returnable conditions mentioned on their respective product pages.

2. Return Eligibility

A product may be eligible for return or replacement if:

• The product received is damaged during transportation.
• The product is defective or does not function as described.
• The wrong product, model, size, colour, quantity, or specification was delivered.
• The product is materially different from the description or specifications displayed on the website.
• Essential parts, accessories, or components supplied with the product are missing.

3. Product-Specific Return Conditions

A. LED Lighting & Electrical Products

LED lights, lamps, ceiling lights, wall lights, decorative lights, and other electrical products may be returned where they are received damaged, defective, incorrect, or materially different from the product ordered.

The following may not qualify for return:

• Damage caused by incorrect electrical connection.
• Damage caused by voltage fluctuation or electrical surge.
• Damage caused by improper installation.
• Products modified or repaired by an unauthorised person.
• Physical damage caused after delivery.

B. Furniture

Furniture may be eligible for return or replacement if it arrives damaged, defective, incorrect, or significantly different from the product ordered.

Furniture should not be assembled, modified, painted, altered, or otherwise changed before reporting a defect or damage.

C. Household Items

Household products may be eligible for return if they are defective, damaged, incorrect, incomplete, or materially different from the product description.

D. Decorative Items

Decorative products may be eligible for return if they are broken or damaged during delivery, defective, incorrect, or significantly different from the product ordered.

E. Home Appliances

Home appliances may be eligible for return or replacement if they are defective, damaged, incorrect, or materially different from the product ordered.

Where a manufacturer's warranty or authorised service process applies, Noble Lights may require the customer to contact or cooperate with the manufacturer's authorised service centre before approving a return or replacement.

4. Non-Returnable Products

Unless required by applicable law, returns may not be accepted for:

• Products marked as Non-Returnable on the product page.
• Customised or personalised products.
• Made-to-order products.
• Products altered, modified, assembled, repaired, or installed by the customer.
• Products damaged due to misuse, negligence, improper installation, or improper handling.
• Products with missing accessories, components, manuals, or packaging where these are required for return.
• Products damaged after delivery for reasons unrelated to transportation or manufacturing defects.

5. Damaged Products on Delivery

Customers should inspect the package and product as soon as possible after delivery.

For fragile, furniture, decorative, and electrical products, photographic or video evidence may be required to process a transit-damage claim.

6. How to Request a Return

Customers can contact Noble Lights using the customer support details provided on our website.

The following information should be provided:

• Order Number
• Customer Name
• Registered Mobile Number
• Email Address
• Product Name
• Reason for Return
• Photographs/Videos, where applicable
• Any other information requested by our support team

Our team will review the request and communicate the next steps.

7. Product Inspection

Noble Lights may inspect the product before approving a return, replacement, exchange, or refund.

The returned product must correspond to the product originally supplied.

If the product is found to have been damaged because of misuse, improper installation, modification, unauthorised repair, or other customer-related reasons, the return request may be rejected.

8. Return Shipping Charges

If the return is due to a defective, damaged, incorrect, or materially different product, Noble Lights will generally arrange or bear the applicable return shipping cost.

For returns requested for other reasons, the customer may be responsible for applicable return shipping charges.

9. Replacement

Where possible, Noble Lights may provide a replacement instead of a refund.

Replacement is subject to:

• Product availability.
• Return approval.
• Product inspection, where applicable.
• Applicable product-specific conditions.

If the same product is unavailable, Noble Lights may provide an alternative resolution, including a refund where applicable.

10. Refund

If a refund is approved, it will generally be processed through the original payment method used for the purchase, subject to the applicable payment gateway or banking process.

The refundable amount will be determined based on the circumstances of the return and applicable law.

11. Refund Processing Time

Once the return has been approved and any required inspection has been completed, Noble Lights will initiate the eligible refund.

The time taken for the refunded amount to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

12. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

13. Installation & Electrical Products

For products requiring installation, including LED lighting and home appliances, customers should use a qualified and experienced professional.

Noble Lights will generally not be responsible for damage resulting from:

• Incorrect wiring.
• Incorrect voltage.
• Improper electrical connection.
• Improper installation.
• Unauthorised modification.
• Unauthorised repair.
• Misuse or negligence.

14. Warranty

Certain LED lighting products, home appliances, furniture, or other products may carry a manufacturer's or seller's warranty.

Warranty terms may differ from product to product. Customers should refer to the applicable product page, warranty card, invoice, or manufacturer's warranty terms.

15. Original Packaging

Customers should retain the original packaging, invoice, accessories, manuals, warranty documents, and other supplied components until the product has been inspected and accepted.

16. Exchange Policy

Exchange may be offered for eligible products subject to availability and product-specific conditions.

Exchange requests may be subject to product inspection and approval.

17. Customised & Made-to-Order Products

Customised, personalised, specially manufactured, or made-to-order products may not be eligible for cancellation, return, or exchange unless they are defective, damaged, incorrect, materially different from the order, or otherwise covered by applicable law.

18. Return Rejection

Noble Lights reserves the right to reject a return request where:

• The return request is submitted outside the applicable return period.
• The product has been used beyond reasonable inspection.
• The product has been installed, modified, repaired, or altered by the customer.
• The product has been damaged after delivery due to customer handling or misuse.
• Required accessories or components are missing.
• The returned product does not match the product supplied.
• The damage is caused by improper installation or electrical connection.
• The product is specifically identified as non-returnable.

19. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information.
• Inspecting products after delivery.
• Following product installation and usage instructions.
• Using qualified professionals where installation is required.
• Taking reasonable care of the product after delivery.

20. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian laws.

Where applicable, Noble Lights will comply with relevant consumer-protection and e-commerce requirements.

21. Policy Changes

Noble Lights may update or modify this Return & Refund Policy from time to time.

Any revised policy will be published on this page with the updated effective date.